IT Services has upgraded the email system from Microsoft Exchange 2007 to Exchange 2010. View the Outlook Web App (OWA) 2010 guide [PDF] for information on using some of the new features OWA 2010.
Which browser works best with OWA 2010?
OWA 2010 works best when accessed using the Microsoft Internet Explorer version 7 or higher. It will also work well in other browsers such as Mozilla Firefox 3.0 or higher, Google Chrome 5.0 or higher and Apple Safari 3.1 or higher.
With OWA 2010, Mac users will have the same user experience as Windows users.
If you are experiencing a slow Internet connection, it is recommended that you choose the "Light" mode. This will speed up your logon time.
Will OWA 2010 work on a Macintosh?
Yes. To use OWA 2010 from a Macintosh, simply navigate to https://webmail.albanylaw.edu/ from almost any Mac OS X browser. Safari (pre-installed on all new Macs), Camino, and Firefox are all known to work well with OWA.
Mac users will NOT have to work in "Light" mode with OWA 2010.
What is the difference between the two logons (public and private)?
Select "This is a public or shared computer" if you use Outlook Web App where others could have access to your computer. Be sure to log off when you have finished using OWA and close all windows to end your session.
Select "This is a private computer" if you are the only person who uses this computer. Your server will allow a longer period of inactivity before logging you off.
How do I change my email password?
Once your password has expired, you can change it by clicking here.
Keeping your password confidential is critical to ensure that your account can be seen and used only by you. To facilitate the security and confidentiality of our systems and information, we ask you to please commit your passwords to memory.
****** Remember if you changed your email password, you have also changed your Portal password and the password that you use to sign onto a school-owned computer.
What are Conversations and how to I use them?
OWA 2010 gives a new view for emails by default, which is termed "Conversation View." The view that you are used to is "arrange by date."
The conversation view sorts all these lengthy emails by conversation. So, all the emails shown above are shown as a single entry. You can expand the emails and it will show a snapshot of all the replies that has come for that conversation.
If you belong to mailing lists, sometimes the group will engage in discussions that don't interest you at all. Now you don't even have to see them. Just right click on the conversation and select "Ignore Conversation" and any further messages in that conversation will be automatically deleted.
To go back the view that you are used to (emails arranged by date), just right click on "Conversations by Date" and uncheck the box next to "Conversations."
How do I setup or change my signature?
How do I set up my Out of Office Assistant?
If you're going to be out of the office for an extended period of time, the Out of Office Assistant provides an easy and professional way to inform colleagues that you may not be able to read or respond to their messages promptly as usual.
Note: The message with Automatic Replies is sent only once to each user.
How do I have my Albany Law School email automatically forwarded or redirected to another email address?
** If you create a rule in Outlook Web Access to forward your emails to another account, all emails will appear to be from your Albany Law School email account once they reach the final destination rather than from the original sender.
By using Microsoft Outlook to create a redirect rule, each email will be sent on and retain the original sender information. However, any other recipients that the email was originally sent to, copied to, or blind-copied to will not be retained in the redirected email.
How do I send attachments?
If you need to send something that has a specific formatting, pagination, font and look (like a form) or if it is so very long that insertion in the body of a mail message won't work, you may need to attach the file.
How do I send a Bcc (Blind Copy) message?
Bcc recipients receive a copy of an email message, but their names do not appear in the list of recipients. Bcc recipients cannot see the names of other Bcc recipients.
These steps only have to be done once.
How do search for particular emails?
Searching in OWA 2010 is more powerful and provides you with advanced options. You can also save and access favorite searches.
How do I change the Reading (Message Preview) pane?
The default is for the message preview to be on the Right. On the View dropdown menu, select Bottom or Off, as desired.
How do I add an event/appointment to the calendar?
How can I create folders?
Folders are useful for managing and organizing mail.
While viewing your Mail, right click the "Cabinet" button, then select "Create New Folder..." Type in a name for the folder.
How do I set up my smartphone to access my Albany Law School email?
Smartphones with Windows Mobile and iPhones seamlessly integrate with Outlook 2007. Those phone manufacturers provide an Outlook phone application and a utility called ActiveSync which enables the Outlook mailbox and calendar to sync with the Law School system.
Although, Blackberries and Palms do not use ActiveSync to access the Outlook email system, directions on setting them up to access school email are provided below.
iPhone 2.0+ Directions: (View the iPhone guide [PDF])
Windows Mobile Phone Directions: (View the Windows Mobile 6.1 guide [PDF])
Blackberry Directions: (View the Blackberry guide [PDF])
Method 2: Assuming, you have a data plan, use your phone's web browser and go to http://webmail.albanylaw.edu/owa. The browser will default to OWA Light, which is slightly less feature-rich than the regular OWA version but the basic email functionality works with OWA Light.
Method 3: Purchase AstraSync ( http://www.astrasync.com/) for $49/yr or NotifySync ( http://www.notifycorp.com/) for $120 first year and $30/yr thereafter. Then follow instructions for setting up a Windows Mobile Phone.
Palm Centro/VersaMail Directions: (View the CentroVersaMail guide [PDF])
Motorola Droid (& all Android 1.0-2.1 phones) Directions: (View the Android 1.0-2.1 Guide [PDF])
Motorola Droid X & 2 (& all Android 2.2 phones) Directions: (View the Android 2.2+ guide [PDF])
Enter the following information:Domain\Username (albanylaw\jsmith) or just enter Username (jsmith)PasswordCheck Use secure connectionEmail addressServer (webmail.albanylaw.edu)
iPad Directions:: (View the iPad guide [PDF])
How do I retrieve my deleted e-mails?
You can retrieve deleted emails in OWA 2010 with a single click.
You will be able to recover items that have been emptied from the Deleted Items folder for up to 14 days.
How do I view more than one calendar?
In OWA 2010, you view up to 5 calendars at once.
You can also share your own calendar.
From the Share dropdown, if you select "Calendar Permissions", you can see who has access to your calendars and the permissions granted. You can stop sharing a calendar by selecting a name and clicking Delete. (Calendar permissions that have been customized using Calendar Permissions in Outlook can't be changed in Outlook Web App.)
How do I access another mailbox?
OWA 2010 works similar to Outlook 2007. If you have full mailbox permission, you can view another user's mailbox on the same screen as your own.
How are spam messages filtered?
All of Albany Law School's email passes through an antispam/antivirus filter called "Postini." As a convenience, you will receive a daily email notification listing all messages that have been recently quarantined at Postini's Message Center. This notification allows you to quickly scan quarantined messages and deliver to your mailbox any messages that are NOT spam.
How do I access my Postini spam quarantine? (View the Postini FAQ [PDF])
How do I reset my Postini password?
Can I opt out of spam filtering?
No, Albany Law School cannot provide this option.
Do I need to buy a particular type of laptop for law school?
Albany Law School students are not required to own computers, but most all do. Whether you choose a PC or Mac is a personal preference and not dictated by the school. There is wireless Internet throughout the campus, so all notebooks should have an 802.11g or greater wireless card. For those who do not have a computer, there are computer labs available in the library and on the 4th floor of the 1928 building.
While we do not recommend any specific manufacturer, past experience indicates that students are better off with a name brand laptop - like IBM/Lenovo, Dell, HP or Apple - that can be serviced quickly in Albany. You do not want to be without your laptop for a long period of time - especially as exam time nears and papers come due.
Do I need any particular software?
We recommend that you purchase Microsoft Office 2010. It can be purchased at a significant discount through your current college bookstore, or through Microsoft. Professors should provide documents in a Microsoft Office or PDF format.
While not required, we highly recommend regular backups. Your computer will have all your notes, which you do not want to lose just before exams. We recommend the use of an online backup service, such as Mozy or Carbonite, which will backup your computer without any action on your part.
I have a computer problem, where can I find someone to help me?
To obtain timely assistance, for best results, email our Help Desk: firstname.lastname@example.org. Please indicate the nature of the problem and a contact number.
When time matters, please use helpdesk instead of emailing or leaving voice mails for individuals. By emailing helpdesk, you can be sure that someone here will learn about your problem.
If you do not receive a reply within a reasonable time frame, please call our main number: 518-472-5837.
Our office hours are Monday-Friday 8:30 a.m. to 4:30 p.m.
All requests for technology assistance in the classroom should be made by submitting the form found here.
What do I do if my machine does not shut down?
If your machine has not shutdown after you have waited at least one minute, you may have to manually hit the power button on your computer. If hitting the power button does not shut your computer off, press and hold the CPU's power button for 15 seconds or so until the machine powers off
I have a document/image that I would like scanned. Where on campus can I get this done?
There are two multi-function machines in the copier room on the main level of the Library, one in the copier room on the upper level of the Library and one multi-function machine in the Career Center. These machines can scan documents/images for students. Please follow these instructions:
To change the scan file type from the default of .PDF to .TIFF:
To change the scan's resolution:
How can I print to the Albany Law School laser printers?
You can print to laser printers located in the computer labs and on the lower level in the library and on the 4th floor of the 1928 building. In order to print, you need the following:
To print a document, follow these steps:
Printing Type Cost (per copy):
Letter (8.5x11) B&W $.08Legal (8.5x14) B&W $.16Letter Color $.24Legal Color $.48Letter B&W Duplex (Back to Back) $.14Legal B&W Duplex $.30Letter Color Duplex $.46Legal Color Duplex $.94
To add money to your account, use Card Dispenser/Add Value Machine by waving your Proximity (or Albany Law ID) Card. Directions are posted on the wall.
How can I save money on Printing?
When printing to the Library MFU printers, use Duplex printing to save money.
How can I print from my laptop?
You can print from your laptop to the printers located in the library. To print a document from your laptop, follow these steps: (View the laptop printing instructions [PDF].)
NOTE: Print Jobs only remain in the cue for 2 HOURS!!
If you have any printing problems, please see someone at the Circulation Desk.
To add money to your account, use Card Dispenser/Add Value Machine by waving your Proximity (or Albany Law ID) Card. (Visitors must swipe their Magnetic Stripe Card). Directions are posted on the wall.
Letter (8.5x11) B&W $.08 Legal (8.5x14) B&W $.16 Letter Color $.24 Legal Color $.48 Letter B&W Duplex (Back to Back) $.14 Legal B&W Duplex $.30 Letter Color Duplex $.46 Legal Color Duplex $.94